💊 About the Company

Squad Health is solving the number one problem—access—in the $500B specialty medication market. We’re doing this by obsessively solving the root cause of the problem: providers are drowning in dozens of hours of administrative work per week on medications, from benefits verification to prior authorizations to patient assistance. We are solving the problem for providers and, by extension, their patients, by integrating with not only their systems (e.g. EMRs) but with every key stakeholder—payers, pharmacies, pharmaceutical manufacturers. Our AI platform dramatically increases a patient’s ability to get access to life-changing therapies by centralizing and automating these complex workflows and in doing so we are driving scaled impact for manufacturers who see access as their number one barrier to success.

In the near future, a significant percentage of the expensive medications in the US will go through Squad’s platform. Providers will start every prescribing journey by sending the order or prescription to us, and our platform will take over from there. Our belief is that by being the first medication access platform to truly put providers and their patients first, we will transform how they experience the medication journey and eliminate the overwhelming barriers to access that exist today.

The proof is in the pudding! We already work with thousands of providers across 40 states and are doubling our doctor and patient footprint every few months. We are backed by world class investors who understand the magnitude of the opportunity in front of us, including CRV, Menlo, Defy, and BoxGroup — we continue to grow the team across every function to meet our ambitions.

🏢 Description of the Role

We are looking for a young, talented individual to join our Strategy & Operations team in New York.

This role is focused on supporting patients throughout their medication journey by answering questions, coordinating with internal teams, and helping resolve issues related to prescriptions, insurance, and documentation. You will act as a key point of contact for patients, helping them understand next steps, reducing confusion, and ensuring issues are followed through to resolution. This role also includes supporting operational and administrative tasks as needed to help the team run efficiently.

📋 Responsibilities

• Communicate with patients via phone, text, and email to answer questions and provide updates
• Help patients understand their prescription status, insurance requirements, and next steps
• Triage patient issues and coordinate with internal teams to resolve them
• Escalate complex or urgent issues appropriately
• Assist with basic benefits investigation, prior authorization follow-ups, or required documentation when needed
• Support financial assistance applications during initial onboarding phases
• Document all patient interactions clearly and accurately in internal systems
• Track open cases and follow up to ensure timely resolution
• Identify recurring patient concerns and help improve workflows
• Support additional administrative or coordination tasks as needed (“other duties as assigned”)

✅ Requirements

• 1–3+ years of experience in strategy and operations roles